If you need to make changes to your order, please email us within 12 hours of placing your order and we will be happy to make the required changes. If your order has already been shipped we will not be able to change it, unfortunately. Please make sure to check you have selected the right size and color to avoid disappointment.
DELIVERY TIME FRAME
After your order is verified, you can expect to receive your order within the following time frame:
Shipping Method: Secured Shipping 10 - 20 working days (except Saturday, Sunday & Holidays)
Orders will ship out within 1 to 2 business days from the IN-STOCK DATE at the time of purchase. Please note our warehouse is closed on weekends. Orders placed during weekends and holidays will be processed the next available business day. Additionally, orders placed after 7:00 PM PST will be processed out the following business day.
In the event your purchase is split into multiple packages for shipment, if an upgraded shipping method had been chosen for the order, the initial shipment will be sent via the upgraded method. Any shipments thereafter will be shipped via standard domestic or international shipping offered at that time. Timely delivery is subject to the Terms of Service published by the carrier. Please note circumstances out of our control such as natural disasters, holiday delays, etc. may cause shipping delays and postponements.
We will release a full refund or send a replacement to you if your order is not delivered to you. This will be granted after 60 days of your order being shipped.
*We do not offer refunds or replacements if you decide you do not like your items or you simply change your mind.
** Please contact us within 5 days of receiving your order. **
REFUNDS AND REPLACEMENT POLICY:
If your order arrives faulty or damaged we will be happy to offer you a full refund or replacement.
You must contact us within 5 days of receiving your order.
We will require photos clearly showing the fault or damage. Please send these to firstname.lastname@example.org. For more information, check it HERE.
When you receive your order the label may show a different size to what you ordered – don’t be alarmed! Some of our stock has been sourced from international suppliers which have different sizing metrics. We convert all products to US sizing on our site.
If your item measurements are more than 3cm different from what is shown on the size chart for the product and size you have ordered, we will be happy to refund or replace your item. Please send photos clearly showing the incorrect measurements to email@example.com
SHIPPING AND TRACKING:
Please refer to our shipping information by click on "Order Status"
CUSTOMS AND DUTIES
Customers are responsible for paying any import fees, duties or tax in the instance that these may occur. Our items are shipped from China so please be aware of this before placing your order.
Please note, if packages are not collected and are subsequently returned to us, we will issue a 75% refund due to fees incurred from the failed collection and return to sender shipping.
We accept all major credit cards including visa debit. We use Paypal to process all of our payments – the largest secure payment provider in the world. In Paypal’s words ‘We combine world-class anti-fraud detection with 24/7 account monitoring to keep you safe from people who try to hack into companies to steal your personal or financial information’.
HAVE MORE QUESTIONS?
Simply send us an email to firstname.lastname@example.org and we'll be happy to answer any further questions for you!